Privacy Policy

What is a Privacy Notice?

Under the General Data Protection Regulation (GDPR) you, as a client of Aspire Psychologists, have specific rights.  To communicate these rights to you in a clear and concise manner, we are providing you with this privacy notice.

Who We Are

We are Aspire Psychologists, Nuffield Hospital, Cheltenham GL51 6SY, telephone number 01452 621634, email address office@aspirepsychologists.co.uk. For the purposes of processing your personal data we are the Controller.

The Personal Data We Process and What We Do with It

We record and use the following categories of personal data which include: name, address, telephone numbers, date of birth and data relevant to an Educational Psychology assessment. We are allowed to store and use your personal data as a Practice of Chartered Educational Psychologists.

Sharing Your Personal Data

We only share your personal data with your explicit consent, where, for example:

1. we refer you to another consultant / expert …. or
2. when, for your benefit, we need to use third party facilities e.g. consulting rooms in a hospital ….. or
3. to support an assessment insurance claim

Retaining Your Personal Data

We will retain data included in a final report for a period of up to 10 years after your last assessment / engagement with Aspire as this often proves useful for subsequent follow-up assessments / consultations.

Your Rights 

As we process your personal data, you have certain rights.  These are a right of access, a right of rectification, a right of erasure and a right to restrict processing.

1. You may request a copy of your data at any time.  Please make such a request in writing or by email to Aspire, whose details are shown above.  Please provide the following information: your name, address, telephone number, email address and details of the information you require.
2. If you believe any of the personal data we hold about you is inaccurate or incomplete, please contact us directly and any necessary corrections to your data will be made without undue delay.
3. If you believe we should erase your data, please contact Aspire as shown above.
4. If you wish us to stop storing or using your data, please contact Aspire as shown above.

Where you have provided explicit consent for us to use your data, you have a right to withdraw this consent at any time.

Data Breaches

Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay.  We will give you the contact details of the Data Protection Officer who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.

Should You Wish to Complain

If you need to raise a concern or wish to make a complaint about the way we are processing your data, you should contact the Health Care and Professions Council. You can download a referral form from www.hcpc-uk.org/complaints/raiseaconcern or phone them on 0800 328 4218.

Automated Decision Making and Profiling

We do not use any system which uses automated decision-making or profiling in respect of your personal data.

How We Obtain Client Data

Personal data is collected directly for clients from a variety of sources including:

1. when you (the client) enquires about an assessment
2. when an authorised third party e.g. a school requests an assessment
3. from questionnaires completed by the client and, with the client’s consent, other interested parties
4. other relevant information provided by the client (e.g. previous assessment reports, other specialists’ reports)